Monday, October 02, 2006

More Error 2732

We've found another way for installers to encounter installer error 2732. The problem centers around the ResolveSource action being sequenced before the CostInitialize action. This is caused by a rogue entry in our merge module's ModuleInstallUISequence table which was caused by a bug in InstallShield 8 and carried forward undetected since.

This rogue entry will be fixed in future versions of the merge module. However, if you are encountering this error in the interim, I recommend using Orca to tweak the MSM file; the change is very minor.
  1. Open up Plantronics Device.msm with Orca
  2. Select ModuleInstallUISequence from the list of tables on the left
  3. Find the row with ResolveSource in the action column (there should only be 4 rows in this table)
  4. Change that row, either by modifying the value in the sequence column to a number greater than 800, or by removing the row entirely
  5. Save your changes.

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